Terms & Conditions

MyClientPal is operated by MyClientPal Ltd, based in Liverpool, England. By signing up and using MyClientPal you agree to these terms.

MyClientPal provides a smart booking and enquiry handling system for businesses. We set up and manage a tailored chat system on your behalf that handles customer enquiries, collects booking requests, takes deposits and sends notifications automatically.

You must provide accurate and up to date information about your business. You are responsible for confirming bookings with your customers where required. You must not use MyClientPal for anything unlawful or misleading. You are responsible for keeping your login details secure. You are responsible for ensuring your business information complies with applicable laws including consumer protection and data protection regulations.

MyClientPal offers Enquiry at £25 per month, Convert at £55 per month, and Growth at £110 per month. Enquiry and Convert plans include a 14-day free trial with no card required. Growth requires immediate payment with no free trial. Payments are taken monthly via Stripe. You can cancel at any time. No refunds are provided for partial months. Conversation top-up packs are available as one-off purchases and are non-refundable once used. On Enquiry the packs are £8 for 100 conversations, £16 for 200 and £30 for 300. On Convert and Growth the packs are £16 for 100 conversations, £32 for 200 and £60 for 300. We reserve the right to update pricing with 30 days notice.

Enquiry and Convert plans include a 14-day free trial. No card details are required to start a trial on these plans. Growth plan requires immediate payment and does not include a free trial. We reserve the right to end or modify the free trial offer at any time.

You can cancel your subscription at any time from your dashboard or by contacting us at hello@myclientpal.com. Your account will remain active until the end of the current billing period. We do not offer refunds for unused time.

Where you choose to take deposits, customer payments are handled by Stripe and paid directly to your connected Stripe account. MyClientPal does not hold customer funds. You are responsible for setting your deposit amounts, honouring bookings that have been paid for, and handling any refunds or disputes with your customers. Stripe processing fees and Stripe's own terms apply to every payment taken.

You must not use MyClientPal to send spam, engage in fraudulent activity, impersonate others or violate any applicable laws. We reserve the right to suspend or terminate accounts that violate these terms without notice.

We may update or change features of MyClientPal from time to time. We will notify you of significant changes in advance where possible.

These terms are governed by the laws of England and Wales.

hello@myclientpal.com
MyClientPal Ltd